Executing Systems, Driving Profitability
- $10B+ in daily transactions supported
- 75% revenue growth above target
- $3M+ annual cost savings
- 45% improvement in sales operations efficiency
Career Highlights
Transformational Execution Leader, trusted by the C-suite to align teams, stabilize delivery, and drive meaningful results across complex programs.
Core Skills
IT Governance, Risk & Compliance
Payments & FinTech Strategy
AI & Automation in Financial Services
Enterprise Program & Portfolio Management
Cloud & DevOps Transformation (AWS & Azure)
Vendor & Partner Management
- Trusted with high-stakes work - 5 critical initiatives
- Projects delivered on time, with impact - 90%+ on-time delivery; strong CSAT/NPS
- Systems improve under my leadership - 30% efficiency gains; $500K+ savings
- Shaping strategy and mentoring others - Invite-only strategy input; 2 mentees/year
- My influence and scope grow - Expanded role or promotion
Industries
Fintech & Payments
SaaS / Cloud Based Platforms
HealthTech / Healthcare SaaS
Insurance Technology
B2B Enterprise SaaS / Workflow Platforms
Task:
I was tasked with leading the enterprise-wide migration of high-value payment rails—including Wires, ACH, FedWire, and Instant Payments—to microservices on AWS in Canada.
Action:
I established a multi-phase migration roadmap, partnered with compliance teams to ensure alignment with ISO 20022 and PCI-DSS standards, and coordinated 12 cross-functional teams including infrastructure, product, and security.
Case Study
Modernizing Payments Infrastructure at Fiserv
Situation:
Fiserv needed to migrate legacy wire and ACH processing systems to a modern, cloud-native architecture to support real-time payments and ISO 20022 standards.
Results:
We achieved a 50% improvement in processing speed, reduced outage risk by 40%, and enabled real-time payment support—positioning Fiserv as a leader in modern digital banking infrastructure.
Task:
I was responsible for leading the enterprise cloud transformation focused on Kubernetes scaling, observability, and real-time service availability.
Action:
I implemented container orchestration using EKS, enhanced monitoring through Prometheus and Grafana, and led cross-department collaboration to align technology goals with business KPIs.
Case Study
Cloud-First Strategy Rollout at Allstate
Situation:
Allstate needed to modernize its IT operations through cloud adoption, reducing on-premise dependency and improving service reliability across insurance platforms.
Results:
The project cut incident response times by 60%, increased deployment frequency, and significantly improved platform uptime for customer-facing systems.
Task:
I was brought in to streamline and standardize the pricing and contract process to accelerate deal closures and improve implementation timelines.
Action:
I created standardized templates, introduced approval workflows, and modernized the sales operations process with integrated pricing models across Hosted and ASP platforms.
Case Study
Driving SaaS Implementation Efficiency for Hosted Services
Situation:
Fiserv’s ASP and Hosted services had inconsistent pricing and contract workflows, creating delays in customer onboarding and confusion for sales teams.
Results:
This reduced contract review time by 30% and increased sales operations efficiency by 45%, ultimately accelerating customer onboarding and improving internal alignment.
Task:
My role was to consolidate platforms and update their pricing strategy to improve profitability and reduce operational complexity.
Action:
I conducted a platform audit, identified overlapping services, and led the consolidation into a unified SaaS-based solution. I also worked with leadership to revise pricing to better align with value delivered.
Case Study
Platform Consolidation for Healthcare Client
Situation:
A healthcare-focused telecom provider had fragmented legacy platforms that were affecting service quality and increasing maintenance overhead.
Results:
This reduced operational costs by 30%, improved customer satisfaction through better service consistency, and positioned the client for scalable growth.
Testimonials
What People Say
“I had the pleasure of working closely with him for several years at Fiserv in a challenging, yet growing, environment and business. Justin’s exceptional problem-solving skills and attention to detail were instrumental in the success of our SaaS business. He is resourceful and eager to lean in to fill gaps and make connections. His role evolved from optimizing the operation and managing down expenses to business development and new client acquisition.”
“Justin provided us with actionable, strategic recommendations that we still implement to this day. His understanding of the VoIP market helped us navigate this space effectively, identifying unique opportunities and helping us structure a product line that aligns with our goals and client needs. His collaborative approach and depth of knowledge in sales strategies were invaluable to our team, and his guidance has directly contributed to our ongoing growth.
I highly recommend Justin Neely to any organization seeking an innovative, dedicated, and knowledgeable consultant. He is an exceptional asset to any team.”
“I had the pleasure of working closely with Justin, and I can confidently say he is one of the most talented Product Managers I’ve encountered.
He has a knack for breaking down complex challenges into manageable tasks, ensuring nothing falls through the cracks. Justin’s strategic mindset and collaborative approach foster an environment where teams thrive and deliver exceptional results.
What truly sets him apart is his ability to keep stakeholders aligned and motivated, even under tight deadlines. His leadership and dedication have been pivotal to the success of multiple projects we worked on together.”
“As my Director and Program Delivery Manager, he consistently demonstrated exceptional leadership skills, technical understanding, and a keen eye for detail. I could always count on Justin to provide motivation and direction.
Justin possesses a unique ability to navigate complex projects seamlessly. He excels in decision-making, ensuring that our initiatives align with strategic goals. His leadership and expertise are evident in supporting the delivery of critical milestones, even under tight deadlines.
Beyond technical prowess, Justin is a true team player. He fosters collaboration, encourages innovation, and motivates colleagues and direct reports to achieve their best. His positive attitude and analytical mindset have a ripple effect, elevating the entire team’s performance.”
Beyond The Office
Exploration & World Travel
From Moscow’s Red Square to river walks in Zurich, your travels reflect your curiosity and desire to connect with different cultures and perspectives. Travel challenges you, refreshes your mindset, and fuels your adaptability; something that shows up in how you navigate complex business environments too.
Why it matters:
Exploring new places sharpens your awareness, expands your empathy, and keeps your thinking global; just like the teams and problems you work with.
Food as Connection
Whether it’s an epic Neapolitan pizza in Italy or a great meal with someone close, your food photos show how much you value shared experiences. For you, food is about more than taste; it’s about presence, culture, and community.
Why it matters:
You find meaning in moments. Sharing a meal slows things down, deepens relationships, and reminds you that leadership isn’t just execution; It’s connection.
Adventure & the Outdoors
From snow-covered mountains to ski masks and goggles, these photos reflect your love for being outdoors and challenging yourself. You thrive in nature—not just for the peace it brings, but for the thrill of pushing boundaries.
Why it matters:
You’re not afraid of challenge. Whether it’s navigating the slopes or solving enterprise-scale problems, you embrace discomfort as part of growth.
Family & Groundedness
From playful park days to meaningful time with loved ones, your family shows up as a clear source of joy and purpose. They’re your foundation—who you work for, and who keeps you grounded through the highs and lows.
Why it matters:
They remind you what really counts. You bring that sense of balance and purpose into your work, your leadership, and your relationships.
